It all started last evening while I was networking with friends on Facebook. An ad appeared for an auction site selling mid- to high-end electronics at incredible prices. I already know about penny auctions and that you pay to bid, and therein lies the company's profit. Several competing bids all pay fees to the company, in Wavee's case it is 75 cents per bid, so the company could still make far more than the product's selling price while the "winning" bidder still gets a good deal (as long as they didn't have to do most of the bidding). Theoretically, you could watch a product and start landing bids just as the bidding slows down, and theoretically, you could win an auction on a $5000 product for just $20-40 and have the last bid. Theoretically. Understood.
But Wavee.com's Facebook promotion ads land you on a special page chock full of graphics, products, and even a video. It is not the "regular" enrollment page. So you put in your name, address, credit card number, and expect to be taken to a "total" page or a "confirmation" page, only to find out that somewhere buried in all the graphics was a tiny statement that you in fact just ordered $179 worth of bid credits.
I sent an email to support declaring my intent to never use the service and formally request a refund. No answer yet. I used the chat window to "customer service". At first, "Dorothy" stated that the amount was obvious, displayed in several places, underlined, bold, and that there are no refunds under any circumstances. She went on and on about the consumer's responsibility, nothing she can do, might as well just view the demo videos and use the service.
But they do have refunds. She just didn't want to admit it. You see, I went to another "complaint website" earlier and found a very similar story, a pissed consumer and his conversation with "Dorothy" via chat was posted along with the one magical piece of information needed, the URL of the Refund Request Form on PDF which happens to promise a full refund of the $179 enrollment fee. In fact, it clearly declares that you must request your refund within 90 days.
I threw that in "Dorothy's" face and after bantering a bit, she indeed gave me a link to the refund page and abruptly terminated the chat. I called the company at 888-98-WAVEE (888-989-2833) and selected the prompt for billing issues. The phone call was answered by "Jessica". Unlike "Dorothy", "Jessica" was very polite but she did say that the refund request indeed had to be received by postal ("snail") mail with my original signature before the refund can be processed.
My next call was to my Prepaid Legal provider attorney (yes, I know, PPL is an MLM and is also bitched about in this forum but so far, knock-on-wood, my experience with them has been good). In my state it is actually a fairly big law firm in Tacoma, and I reached an attorney specializing in consumer issues. His advice was to "initially jump through their hoops" but to retain copies of everything, but to follow up diligently. Their form says it will take 1-2 weeks for a refund to be processed, so if two weeks goes by without a refund to my card (or a check) I will call the attorney back and he will follow up on my behalf.
I was ***. Always look at every web page very carefully, and never assume (***-U-ME) more details will be divulged on another page if only you fill out a form to make the server happy.
For anyone else in this situation, the refund page URL is:
(Unless they change it soon, that is.)
Monetary Loss: $179.